Artificial Intelligence & Next-Gen Automation in hospitality Industry

Abstract

AI and Next-Gen Automation are significant drivers of the digital revolution, reshaping the work of industries, institutions and service sectors. Artificial Intelligence (AI) allows machines, software systems and digital tools to learn, reason, make decisions, predict, understand language, recognize images – and do it quickly, accurately, flexibly and intelligently – and Next Generation Automation uses advanced technology to do the job intelligently. Next-gen automation is more adaptive than traditional automation due to the use of machine learning, deep learning, robotics, natural language processing, computer vision, cloud computing, big data analytics and IoT. The technologies enable machines to sense, analyze, decide and act with minimal human intervention. The major technologies, applications, benefits, employment, and ethical issues related to AI-based automation, are explained. In manufacturing, health care, education, banking, agriculture, transportation, logistics and governance, AI and automation are leveraged to enhance productivity, decision making, service delivery and resource utilization. The study also identifies issues of job insecurity, skill development, AI bias, privacy protection, accountability, data security and social inequality. Thus, the use of AI-based automation should be done responsibly, ethically and inclusively for sustainable technological development.