User Satisfaction with the Utilization of Resources and Services In Selected University Libraries of Meerut District (U.P.): A Survey

Abstract

This study examines user satisfaction with the utilisation of library resources and services in selected university libraries of Meerut District, Uttar Pradesh. Academic libraries play a central role in supporting teaching, learning and research, and the level of user satisfaction serves as an important measure of their effectiveness. The study is based on primary data collected through a structured questionnaire administered to university students. Out of 210 questionnaires distributed, 151 valid responses were received and analysed. The findings reveal that users are generally satisfied with the availability and accessibility of traditional print resources such as books, journals and reference materials, which continue to fulfil a large proportion of their academic information needs. However, the study also indicates comparatively lower awareness and utilisation of electronic resources, including e-journals, databases and online information services. This suggests the need for greater user orientation programmes, improved digital infrastructure and proactive promotion of electronic resources. The study highlights the strengths of existing library services while identifying key areas where improvements can enhance user satisfaction and support more effective academic engagement.